Shipping policy

At Mollyscents, we are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below before placing your order.

Order Processing

Orders are processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

Local Orders: 2–5 business days
International Orders: 7–15 business days (depending on destination and customs processing)

Please note that delivery times are estimates and may vary due to weather conditions, customs clearance, courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery location and selected shipping method. Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipping details so you can monitor your package's progress.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order. Mollyscents is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

If you need to update your shipping address, please contact us as soon as possible. We can only make changes before your order has been dispatched.

Delayed or Lost Shipments

While we work with trusted shipping partners, delivery delays may occasionally occur due to circumstances beyond our control.

If your package has not arrived within the estimated delivery timeframe, please contact our customer support team. We will gladly assist you in tracking your shipment and resolving any delivery issues.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the product and packaging. We will review your claim and work to provide an appropriate solution.